What is Lullaby Baby Care?
Lullaby Baby Care is your trusted baby products brand, offering clothing, toys, gifts, and essentials for newborns to 5-year-olds. We serve happy parents through our offline stores and our online store lullabybabycare.com.

Where are you located?
We’re part of Motsdoux India LLP, MC Road, Ayoor, Kollam – 691533.

How can I contact you?
📞 +91 8848717471 | 📩 inboxlullaby@gmail.com
🕙 Working Hours: 10:00 AM – 9:00 PM

How long will my order take?
Domestic deliveries usually arrive within 3–10 business days via India Post, depending on distance.

Do you offer same-day delivery?
Yes! For Ayoor & Kollam, we offer local delivery within 1–3 days, or same day if arranged in advance.

What are your shipping charges?
- India-wide: ₹49
- Local: ₹10 per km (Ayoor & Kollam)
- International: Starting from ₹3000 (handled via Instagram or WhatsApp)

Can I change my address after placing an order?
Once the order is submitted, we can’t make changes — please double-check your address and pincode before confirming.

What if my order is returned due to an incorrect address?
You’ll need to pay for reshipping, so kindly provide full details during checkout.

Do you ship internationally?
Yes! We deliver worldwide. Shipping cost varies by weight and country.

What is your return policy?
To qualify for a return or exchange, a complete unboxing video (from opening the seal to end, uncut) is required. Without it, we can’t accept the claim.

What if my product is damaged?
If damage is visible in your unboxing video, we’ll verify and approve a return or exchange. Damage after delivery cannot be refunded.

How do I return a product?
After approval, please send it back in its original packaging. Return details will be shared via email or WhatsApp.

When will I receive my refund?
Once we receive your product, refunds are processed within 7 business days to your original payment method.

What kind of products do you offer?
Baby clothing, accessories, toys, gifts, baby gear, and more — all designed for comfort and safety.

Are your products safe for babies?
Absolutely! We curate baby-safe, gentle materials that meet child safety standards.

What if an item is out of stock?
DM us on Instagram or WhatsApp to know when it’s restocked or find a similar item.

How can I stay updated on offers?
Follow our Instagram @lullabybabycare for updates, new arrivals, and discounts!

Do you have a WhatsApp community?
Yes, join our Lullaby Moms Community for parenting tips, early offers, and exclusive previews. The link is shared after your first purchase.

Can I request gift wrapping?
Yes, gift wrapping is available for baby showers, birthdays, and newborn gifts — just mention it at checkout or DM us!

Can I cancel or change my order?
Orders can’t be changed after submission since dispatch starts quickly. Please review carefully before confirming.

How do I track my order?
Tracking details will be sent to your registered WhatsApp or email once shipped.

What if I receive the wrong item?
Please share your unboxing video and contact us on WhatsApp immediately — we’ll take care of it.

Can I pick up my online order from your store?
Yes! Visit our LBC Ayoor, Kollam store for local pick-up. Contact us before visiting.